Technical Application Specialist
Core
Provide ERP functional support by diagnosing system issues, troubleshooting client-server and cloud-based software problems, and recommending effective solutions.
Role type
Mid-level IC ERP technical support specialist
Builds
ERP software stability and customer satisfaction for business clients
Domain
Enterprise Resource Planning (ERP) / Cloud-based software
Required skills
ERP troubleshooting, functional support, problem-solving, analytical skills, database troubleshooting, web application troubleshooting, network troubleshooting, mobile device troubleshooting, cloud software troubleshooting, technical documentation, knowledge base creation
Preferred skills
Microsoft SQL experience, ERP product experience, integration knowledge, system configuration familiarity
Technologies
Microsoft SQL, web servers, network printers, Android/iOS devices
Responsibilities
Diagnose and troubleshoot system issues via phone, email, and chat; Investigate complex issues requiring sound judgment and technical knowledge; Document customer issues with root-cause findings; Manage escalated issues by coordinating with internal teams; Stay current with software releases and support procedures; Create and maintain knowledge base articles and troubleshooting guides; Provide guidance to team members on support processes.
Seniority
Mid-level, hands-on IC