Product Training Specialist II
Core
Conducts technical training courses and develops course content for complex travel products and systems, serving internal employees and external customers.
Role type
Product Training Specialist
Builds
Technical training curricula, lesson plans, virtual materials, quizzes, and assessments for travel distribution and reservation systems.
Domain
Travel technology / Distribution systems
Deliverable
product features
Required skills
Technical training delivery, curriculum development, stakeholder interaction, analytical troubleshooting, product support knowledge, pedagogy, time management, multi-tasking
Preferred skills
Travel industry background, airline experience, experience with travel distribution systems (Sabre, Galileo, Amadeus), Salesforce CRM usage, ITIL knowledge, SQL/API programming
Technologies
Sabre, Galileo, Amadeus, Salesforce CRM, LMS
Responsibilities
Conduct technical training courses in classroom and laboratory settings; develop course specifications and lesson plans from engineering documentation; interact with stakeholders to update curricula; generate supporting materials like quizzes and assessments; evaluate student performance post-training.
Seniority
Individual Contributor
