Assistant Manager (Career Opportunities)
Core
Lead operations and staff at a pet resort facility, ensuring exceptional customer service, safety, and compliance while managing daily center activities.
Role type
Assistant Manager (Pet Resort Operations)
Builds
Pet care services, boarding, and grooming programs for pet guests
Domain
Hospitality / Pet Services
Deliverable
product features
Required skills
Staff management and recruitment, scheduling, customer service, conflict resolution, inventory management, financial reporting, computer proficiency, problem-solving, time management
Preferred skills
Veterinary, boarding, or grooming experience, hospitality or retail management background, Associate or BS/BA degree
Technologies
Microsoft Office Suite, database applications
Responsibilities
Motivate, recruit, hire, train, coach, and counsel center staff; schedule staff assignments; monitor and respond to pet guest needs for safety and comfort; resolve customer complaints; maintain facility compliance with labor laws; manage inventory and supplies; assist with financial reports and bank deposits; serve as onsite manager in the General Manager's absence.
Seniority
Mid-level, hands-on IC