General Manager
Core
Oversee daily operations of a pet care facility, managing staff, budget, inventory, and customer service to ensure safety and satisfaction.
Role type
Facility General Manager
Builds
Pet care services (boarding, grooming, day care) for pet families
Domain
Pet care / Hospitality / Service
Deliverable
client delivery
Required skills
P&L management, people management, customer service, inventory management, accounts payable, safety compliance, local marketing, cash management, staff recruitment and training
Preferred skills
BS/BA degree, veterinary/boarding/grooming experience, hospitality/retail background, social media management
Technologies
Microsoft Office Suite, database applications
Responsibilities
Manage all staff (recruit, hire, train, schedule, evaluate); oversee budget and financial reports; ensure safety compliance and handle animal safety; execute local marketing programs; manage inventory and cash handling; resolve customer and staff complaints.
Seniority
Senior, hands-on IC
