Customer Service Representative (Flexible Working Hours)
Core
Front-line operations and customer service role at a pet care facility, managing client interactions, facility tours, and daily administrative tasks while supporting animal care operations.
Role type
Customer Service Representative (Pet Care Facility)
Builds
Day care, boarding, grooming, training, and veterinary services for pet families
Domain
Pet care / Veterinary services
Deliverable
client delivery
Required skills
Customer service, phone etiquette, cash handling, conflict resolution, physical stamina, sales, tour guiding, record keeping
Preferred skills
Animal care experience, retail experience, high school diploma, 1+ year customer service experience
Technologies
Multi-line phones, computer systems
Responsibilities
Answering phones and greeting clients, touring new clients through the facility, managing check-ins and check-outs, handling cash and balancing cash drawers, responding to complaints, escorting pets to enclosures, maintaining lobby cleanliness, supporting team members
Seniority
Entry-level, hands-on IC
