Customer Service Representative
Core
Manage the full order lifecycle and serve as a key member of the Customer Account Team to drive customer loyalty, retention, and territory growth.
Role type
Customer Service Representative (Order Management)
Builds
Order processing, fulfillment, and customer communication
Domain
Chemical Distribution / Manufacturing
Deliverable
product features
Required skills
Order lifecycle management, CRM proficiency (Salesforce), data integrity, compliance adherence, multitasking, problem solving
Preferred skills
Chemical distribution or manufacturing experience, Microsoft Office Suite, team collaboration tools
Responsibilities
Process and manage customer orders (entry, confirmation, changes), resolve customer issues collaboratively, maintain accurate customer data, ensure compliance with safety and regulatory policies, communicate order status via phone/email/EDI