Customer Income Advisor
Core
Provide budgeting and welfare benefit advice to housing association customers to maximize income and support financial stability.
Role type
Customer Income Advisor (welfare & budgeting)
Builds
Income and Expenditure statements, benefit & grant applications, signposting to support services
Domain
Social housing / Public sector welfare
Deliverable
client delivery
Required skills
Knowledge of benefits system, experience with statement completion, ability to work with external partners, empathy for vulnerable customers, decision-making, prioritization
Preferred skills
Driving license, car ownership
Technologies
None stated
Responsibilities
Complete Income and Expenditure statements, provide budgeting advice, assist with benefit and grant applications, signpost customers to additional support services, collaborate with internal and external partners
Seniority
Individual Contributor
