Customer Service Representative
Core
Managing the full order life cycle including processing, confirmation, changes, and fulfillment communication for customers.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and customer communication
Domain
Chemical Distribution / Manufacturing
Deliverable
product features
Required skills
order processing, data entry, pricing verification, shipping/billing validation, customer complaint resolution, returns processing, compliance adherence, ERP/CRM usage, multitasking
Preferred skills
chemical distribution or manufacturing experience, problem-solving, independent work
Responsibilities
Process customer orders and manage order changes, verify shipping and billing information, update customer files with pricing and address changes, audit purchase orders for accuracy, document and resolve customer complaints, process product returns, communicate with internal sales staff and external customers, ensure compliance with safety and regulatory policies