Software Engineer
Core
Design and implement holistic quality engineering strategies for the Genesys Cloud Platform, focusing on workforce management capabilities and AI-powered features.
Role type
Senior Quality Engineering Lead (Software Testing)
Builds
Automated testing frameworks and quality assurance processes for enterprise AI and workforce management software.
Domain
Enterprise SaaS / AI / Workforce Management
Deliverable
production ML models
Required skills
Software test automation, Java or Kotlin, REST API testing, UI testing (Playwright/Appium/Selenium), TestNG/JUnit, CI/CD (Jenkins), Maven/Gradle, Git, AI-assisted development tools.
Preferred skills
AWS cloud testing, mobile automation, monitoring tools (Sumo Logic/New Relic), accessibility/compliance testing (HIPAA/GDPR/PCI).
Responsibilities
Design test strategies for new features, participate in cross-functional planning to build quality into SDLC, develop and maintain automated test scenarios, contribute code to shared testing projects, evaluate end-user experience, collaborate globally on quality goals, innovate with AI tooling for QA workflows.
Seniority
Senior, hands-on IC with strategic influence