Sr Principal Software Engineer (AI, Sierra, Genesys Cloud,)
Core
Design and build production-grade AI-powered applications, industry solutions, and agentic workflows on the Genesys Cloud platform for enterprise customers.
Role type
Senior Principal Software Engineer (AI & Industry Solutions)
Builds
Scalable AI applications, Digital Teammates, solution accelerators, and multi-agent workflows for financial services, healthcare, insurance, retail, and other industries.
Domain
Enterprise Customer Experience (CX) & Artificial Intelligence
Deliverable
production ML models
Required skills
Genesys Cloud architecture, LLMs, RAG, AI agents, tool calling, orchestration, multi-agent systems, REST APIs, microservices, cloud-native architectures, Python/JavaScript/TypeScript/Java
Preferred skills
Genesys Cloud AI Studio, Cognigy, Sierra, Decagon, Kore.ai, Genesys Cloud CX voice/digital channels
Technologies
Genesys Cloud, Genesys AI, Salesforce, ServiceNow, Microsoft, AWS, CRM, ITSM, ERP
Responsibilities
Design production-grade applications leveraging Genesys Cloud APIs and AI capabilities; translate industry business processes into scalable AI solutions; build reusable solution accelerators and agentic workflows; integrate Genesys Cloud with enterprise platforms; provide technical leadership and mentorship while coding.
Seniority
Senior, hands-on IC