Teamleiter*in /stellvertretende Filialleitung (w/m/d)
Core
Lead the service team at an airport car rental station, managing daily operations, customer service, and sales of premium vehicles and add-ons.
Role type
Station Supervisor / Deputy Branch Manager
Builds
Car rental operations, customer service, and fleet management for Europcar at Stuttgart Airport
Domain
Automotive rental / Airport services
Deliverable
product features
Required skills
Team leadership, shift planning, fleet utilization management, premium customer service, sales of upgrades and insurance, operational management
Preferred skills
Prior experience in car rental, retail, hospitality, or service industries, experience as a shift leader or team lead
Technologies
None stated
Responsibilities
Support the branch manager in daily operations and lead the station independently during absences, lead the service team in operational business, train staff on best practices for customer service and sales, plan shifts based on demand, monitor and optimize local vehicle fleet availability and damage management, provide premium customer service at the counter and drive active sales of upgrades and insurance
Seniority
Mid-level, hands-on IC with leadership ambition