Service Administrator
Core
First point of contact for customers, managing service bookings, documentation, and communications to ensure a seamless service journey.
Role type
Service Administrator
Builds
Service appointments, repair orders, invoices, and customer records
Domain
Luxury automotive (Ferrari dealership)
Required skills
Customer service, scheduling, documentation processing, CRM management, payment processing, reporting, multitasking
Preferred skills
Salesforce experience, Microsoft Office proficiency
Responsibilities
Deliver customer service via phone, email, and face-to-face; Schedule service bookings; Prepare and process service documentation and invoices; Conduct pre- and post-service follow-ups; Maintain customer records in Salesforce; Liaise with customers on service progress; Monitor service inboxes; Process payments.
Seniority
Individual Contributor
