Student Account Representative
Core
Provide financial accounting customer service and process student account transactions for Arizona State University.
Role type
Student Account Representative (Financial Accounting)
Builds
Student account status, billing, and collection resolutions
Domain
Higher Education / Financial Accounting
Required skills
Financial accounting, Accounts Receivable, Account reconciliation, Debit/Credit processing, PeopleSoft, Microsoft Office (Excel, Word, Outlook), Report preparation, High-volume customer service
Preferred skills
None explicitly stated as preferred beyond desired qualifications which mirror required skills
Technologies
PeopleSoft, MyASU, Microsoft Office
Responsibilities
Process transactions including waivers, charges, and credits; Research account activity to identify and resolve issues; Prepare reconciliations and departmental reports; Review and resolve tuition, billing, and collection matters; Answer high volume of phone calls and respond to email inquiries; Develop correspondence for student account inquiries
Seniority
Entry-level to Mid-level (requires 3 years experience or equivalent)