Student Account Representative
Core
Provides financial accounting customer service and daily operations support for student accounts, including billing, collections, and account reconciliations.
Role type
Student Account Representative (Financial Operations)
Builds
Student account status, billing records, and departmental reports
Domain
Higher Education / Financial Accounting
Required skills
Customer service, account reconciliation, transaction processing, report preparation, Microsoft Office, PeopleSoft
Preferred skills
Financial accounting experience, Accounts Receivable experience, high-volume customer service environment experience
Technologies
PeopleSoft, My ASU, Microsoft Office (Excel, Word, Outlook)
Responsibilities
Answer high volume of phone calls, emails, and in-person inquiries; research account activity to identify and resolve issues; process transactions including waivers, charges, and credits; prepare reconciliations and departmental reports; review and resolve tuition, billing, and collection matters; update departmental procedures.
Seniority
Entry-level to Junior, hands-on IC