Operations Manager
Core
End-to-end operational performance of Betway's sports betting and casino business in Tanzania, covering call centre, digital channels, regulatory compliance, and payments.
Role type
Senior Operations Manager (regulated gaming)
Builds
Sports betting and casino product operations in Tanzania
Domain
Online gaming / iGaming / Regulated consumer-facing industry
Required skills
Operations management, retail/digital operations, regulatory compliance, payment process management, people leadership, problem-solving, stakeholder management
Preferred skills
Sports betting market knowledge, online gaming/casino industry experience, multi-jurisdictional gambling regulations, mobile money ecosystems, sponsorship/marketing activation, responsible gambling/AML/KYC frameworks, regional business structure experience
Technologies
M-Pesa, Tigo Pesa, Airtel Money
Responsibilities
Own daily operational performance of sports betting and casino business including call centre and digital channels; Ensure full operational compliance with Gaming Board of Tanzania licence conditions and tax obligations; Manage relationships with landlords, agents, and third-party operational partners; Manage day-to-day relationships with payment service providers and mobile money partners; Lead, coach, and develop the local operations team including call centre staff; Feed local market insights into product, marketing, and trading teams
Seniority
Senior, hands-on IC