Relationship Manager
Core
Managing relationships with high-value customers (HVC) in the online sports betting and casino industry, focusing on compliance, retention, and delivering world-class hospitality experiences.
Role type
Senior Account Relationship Manager (iGaming)
Builds
Customer retention strategies, compliance processes, and global hospitality calendars for loyal players.
Domain
Online Gaming / iGaming / Sports Betting
Required skills
Account management, AML/Responsible Gaming compliance, Source of Wealth/Funds verification, Customer profiling, Hospitality management, Data-driven decision making, Mobile-first experience delivery, Cross-functional collaboration, Project management, English fluency
Preferred skills
Sports marketing experience, Regulated industry background, MGA/UKGC licensed brand experience, Automated user journey optimization
Technologies
None explicitly stated
Responsibilities
Complete customer identification and profiling tasks, Ensure seamless compliance processes to increase pass rates, Deliver mobile-led customer experiences and feedback, Create and manage global hospitality calendars, Use data to automate customer journeys, Manage sustainable cohorts of account-managed customers, Report on performance to increase long-term player value and retention, Deliver ROI within budget for on and off-site hosting
Seniority
Mid-Senior, hands-on IC