Digital Business Senior Business Analyst
Core
Senior Business Analyst enabling business growth and productivity through the deployment, optimization, and application of Salesforce.
Role type
Senior IC Salesforce Business Analyst
Builds
Salesforce implementations, enhancements, and productivity tools
Domain
Energy / CRM / Business Process Optimization
Required skills
Salesforce implementation, process mapping, business impact analysis, functional testing, stakeholder management, project coordination
Preferred skills
Salesforce full-cycle implementation, program management, security and role mapping, business case development
Technologies
Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud), Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio)
Responsibilities
Document current and future state business processes, conduct discovery sessions and gather requirements, develop functional test scripts and conduct UAT, manage enhancement tickets and priorities, lead rollout of system enhancements, collaborate on security and role mapping
Seniority
Senior, hands-on IC with mentorship responsibilities
