IT Coordinator
Core
Assist customers and end-users with technical issues related to products, services, or software by resolving problems and providing guidance.
Role type
IT Coordinator (Help Desk)
Builds
Customer support solutions for enterprise software and technical services
Domain
Insurance administration and IT support
Deliverable
client delivery
Required skills
Hardware/software troubleshooting, ticketing systems, MS Office 365, SharePoint, documentation, knowledge base creation
Preferred skills
Technical support experience, industry designations
Technologies
MS Office 365, SharePoint, help desk software
Responsibilities
Respond to customer inquiries via phone, email, and chat; diagnose and troubleshoot hardware, software, and network issues; document customer interactions and solutions; contribute to knowledge base articles; setup new members and employers using enterprise software.
Seniority
Entry to Mid-level, hands-on IC
