Account Service Manager Sr
Core
Strategic planning and advanced account management for large Medicare accounts, ensuring operational execution and client retention.
Role type
Senior Account Service Manager (Medicare/Health Insurance)
Builds
Operational enhancements and standardized processes for Medicare Advantage/Part D programs
Domain
Healthcare / Insurance / Medicare
Deliverable
client delivery
Required skills
Strategic planning, contract administration, new and renewal implementation, cross-functional coordination, process improvement, root cause analysis, client relationship management, reporting and presentation
Preferred skills
Medicare Employer Group Waiver Plan (EGWP) expertise, Pharmacy Benefit Manager (PBM) experience, managing large strategic accounts, independent problem-solving, Microsoft Office proficiency
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Provide strategic planning and account management for large accounts; Direct and manage administration of contractual requirements; Manage new and renewal implementation processes; Interface with operations to ensure smooth service delivery; Maintain ongoing account relationships at multiple levels; Present utilization and benefit reporting to brokers and clients; Coordinate open enrollment meetings and training sessions; Provide guidance to less experienced account service managers; Conduct routine account visits
Seniority
Senior, hands-on IC
