SCA Cust Care Rep I (US)
Core
Handle customer service inquiries via telephone and written correspondence regarding benefits, contracts, eligibility, and claims for federal populations.
Role type
Entry-level customer care representative
Builds
Customer support interactions and accurate claim/benefit documentation
Domain
Healthcare administration / Federal services
Deliverable
client delivery
Required skills
Data extraction, database documentation, telephone communication, written correspondence, data analysis, system troubleshooting
Preferred skills
Call center experience, Medicare/Healthcare knowledge, contract knowledge, computer skills
Responsibilities
Respond to caller questions via telephone and written correspondence, analyze issues and provide solutions, obtain and extract information from computer systems, document activities and changes in the database, research and analyze data to address operational challenges, coordinate with various functions to handle requests, place follow-up calls and emails to answer routine questions
Seniority
Entry-level, non-management