RX Fulfillment Coordinator
Core
Process prescriptions ordered by Teladoc providers via telephone or electronically, support providers, and provide member support by phone or electronic messages.
Role type
RX Fulfillment Coordinator (Pharmacy Operations)
Builds
Prescription fulfillment workflows for Teladoc's virtual care platform
Domain
Telehealth / Pharmacy Operations
Required skills
Prescription processing, Prior-authorization requests, Call center operations, Healthcare terminology, HIPAA compliance, Case documentation
Preferred skills
Bilingual (English/Spanish), Multitasking, Time management, Computer literacy
Technologies
Admin systems, Insurance carrier portals
Responsibilities
Process prescriptions accurately and timely, De-escalate escalated calls from patients or providers, Initiate and submit prior-authorization requests, Maintain detailed case documentation, Manage daily task list to meet performance metrics
Seniority
Entry-level to Mid-level, hands-on IC