Chuyên Viên Trung Tâm CSKH Qua Tổng Đài
Core
Hotline Claims specialist serving as the bridge between customers and Manulife, directly supporting and resolving inquiries regarding insurance benefits and claims processes.
Role type
Customer service representative (claims hotline)
Builds
Customer support interactions and claims resolution workflows
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, claims process knowledge, CRM system usage, multi-tasking, time management, problem-solving, adaptability
Preferred skills
Insurance industry experience, live chat proficiency
Responsibilities
Receive and process customer requests, complaints, and feedback via phone, email, and live chat; Provide accurate advice on insurance contracts and claims procedures; Update customer information in CRM systems; Collaborate with Claims, Policy Service, and Underwriting departments; Identify operational issues and propose service improvements; Participate in training and quality improvement activities; Adhere to strict business processes and data security regulations; Work rotating shifts to ensure center operations.