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Manager, Travel Claims Vendor Risk & Oversight

CAN, Ontario, Waterloo, 500 King Street North, CA💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

Lead a team of eight in managing high-value, complex travel claims and oversee the third-party administrator handling these claims during a business transformation.

Role type

Senior Manager, Claims Risk & Operations

Builds

Faster, automated claim decision processes and robust vendor oversight frameworks

Domain

Insurance / Travel Claims / Risk Management

Required skills

Claims adjudication, Vendor risk management, Data analysis, Team leadership, Change management, Audit & compliance, Process transformation, Stakeholder management

Preferred skills

AI/automation implementation, Power BI, Medical case management

Technologies

Power BI, Excel, AI tools for medical record summarization

Responsibilities

Lead review of high-value/complex claims and make final decisions; Oversee third-party administrator controls and governance; Own the transformation backlog and automation rollout; Build live data dashboards for operational insight; Coach team through role changes and automation adoption.

Seniority

Senior, hands-on IC with people leadership

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