Default Management Supervisor
Core
Lead a team managing mortgage and lending delinquency, loss mitigation, and resolution strategies for customers experiencing financial hardship.
Role type
Senior IC Default Management Supervisor
Builds
Resolution strategies and sustainable repayment solutions for retail lending and demand account products
Domain
Financial Services / Residential Lending
Deliverable
client delivery
Required skills
Team leadership and coaching, Delinquency management, Loss mitigation, Mortgage product knowledge, Insolvency and bankruptcy processes, Regulatory compliance, Operational performance monitoring, Stakeholder partnership
Preferred skills
Analytical problem-solving, Cross-functional influence, Data-driven decision making, Change management
Technologies
None explicitly stated
Responsibilities
Lead, coach, and develop a high-performing team; Monitor work volumes, productivity, and service performance; Support team in negotiating repayment solutions and managing escalated cases; Ensure compliance with regulatory and internal policies; Act as a business partner on process improvement and transformation initiatives
Seniority
Senior, hands-on IC