Senior Officer, Sales Support (Macau Pension)
Core
Provides administrative, operational, and customer support for Macau Pension products and services via the agency channel.
Role type
Senior Sales Support Officer
Builds
Customer materials, agency onboarding documentation, and regulatory reports
Domain
Financial services / Retirement planning (CPF)
Deliverable
dashboards & analysis
Required skills
New business administration, regulatory reporting, customer enquiry handling, agent coordination, compliance adherence, process improvement
Preferred skills
CPF scheme knowledge, retirement planning concepts
Technologies
MS Office
Responsibilities
Handle daily new business and policy administration activities, respond to agency and customer enquiries, liaise with internal departments to resolve account issues, monitor agency licensing status, and ensure compliance with CPF regulations.
Seniority
Mid-level, hands-on IC