Navigator - Virtual Substance Use Recovery Program - Full Time
Core
Primary point of contact for patients enrolling in a virtual substance use recovery program, coordinating care and administrative support.
Role type
Patient care coordinator / clinical navigator
Builds
Virtual Substance Use Recovery Program (vSURP) patient intake and care coordination
Domain
Healthcare / Behavioral Health / Substance Use Treatment
Deliverable
client delivery
Required skills
Patient intake and discharge coordination, Telehealth appointment scheduling, Phone triage, Data collection and documentation, Referral management, Social Determinants of Health (SDOH) screening, HIPAA compliance, Microsoft Office proficiency
Preferred skills
Behavioral health or substance use treatment experience, Care coordination background, Social Work or Psychology degree
Technologies
MyMercy app, Microsoft Office (Word, Excel)
Responsibilities
Serve as primary contact for patient enrollment, Coordinate telemedicine appointments and follow-up care, Answer and triage incoming calls, Document patient information and program statistics, Screen patients for SDOH and connect with resources, Support clinic operations including registration and scheduling
Seniority
Entry-level to Mid-level, hands-on IC