Assistant Director, Member Engagement and Staff Operations
Core
Lead strategies to strengthen member relationships, enhance the member experience, and ensure efficient internal staff operations for Campus Recreation.
Role type
Senior IC operations and member engagement manager
Builds
Campus Recreation membership programs and staff workflows
Domain
Higher education + campus recreation
Required skills
team leadership, operational process management, membership engagement strategy, staff recruitment and training, database management, strategic planning
Preferred skills
experience in membership organizations, knowledge of Microsoft 365 and Google Workspace
Technologies
membership databases, Microsoft 365, Google Workspace
Responsibilities
Oversee day-to-day staff operations related to member services; Lead, mentor, and develop staff responsible for member services; Develop and implement strategies to increase member engagement, retention, and satisfaction; Maintain management systems and provide training to staff; Collaborate with program managers to ensure offerings meet member needs; Serve as senior hiring manager for student staff positions.
Seniority
Senior, hands-on IC