Supervisor, Laboratory Support Services
Core
Supervise pre-analytical laboratory operations, staff, and customer service functions including specimen collection, processing, and transport.
Role type
Senior IC laboratory operations supervisor
Builds
Pre-analytical laboratory systems and patient registration workflows
Domain
Healthcare / Clinical Laboratory
Required skills
Staff supervision, quality assurance, customer service management, regulatory compliance, performance evaluation, hiring, procedure documentation
Preferred skills
Baccalaureate degree, 1+ years laboratory experience, computer application proficiency
Technologies
Word processing, spreadsheets, databases
Responsibilities
Oversee daily operations of pre-analytical areas, train and monitor staff, handle customer complaints, interview and hire prospective employees, evaluate employee performance, update procedure manuals, plan departmental needs for equipment and supplies
Seniority
Senior, hands-on IC with people management