Technical Architect - Slack
Core
Technical Architect leading hands-on build and integration of Slack and Salesforce solutions for Enterprise customers.
Role type
Senior IC Technical Architect (Customer Success)
Builds
Scalable integrations, custom apps, and platform configurations spanning Slack, Salesforce clouds, and third-party systems.
Domain
SaaS, Customer Success, Collaboration, CRM
Required skills
Technical architecture, integration engineering, hands-on technical consulting, API-based architecture, REST/webhooks/event streams, middleware (MuleSoft), JavaScript/Node, Apex, Python, Slack Workflow Builder, Slack AI, Slackbot/custom apps, Salesforce core clouds (Sales Cloud, Service Cloud), Agentforce, technical workshops, security/governance best practices.
Preferred skills
Salesforce Delivery Methodology, building reusable technical patterns/accelerators, AI-native tooling.
Technologies
Slack, Salesforce (Sales Cloud, Service Cloud, Agentforce, Data Cloud), MuleSoft, JavaScript, Node, Apex, Python, REST, Webhooks, Workflow Builder, Slack AI, Slackbot.
Responsibilities
Own technical architecture and hands-on build for Enterprise engagements; Design and build integrations between Slack and Salesforce products and third-party systems; Configure and extend Slack capabilities; Partner with Solution Designers and Delivery Managers to validate feasibility; Produce and maintain technical artifacts; Lead technical workshops and deep-dives with customer teams; Ensure solutions follow security, governance, and scalability best practices; Support post-launch technical adoption; Continuously improve delivery practices with reusable patterns and AI-native tooling.
Seniority
Senior, hands-on IC
