Senior Coaching and Experience Officer
Core
Senior Coaching and Experience Officer supporting student wellbeing, personal development, and academic success at a higher education provider.
Role type
Senior IC student success and wellbeing officer
Builds
Student support services, wellbeing initiatives, and inclusive culture within a higher education institute
Domain
Higher Education / Student Support / Wellbeing
Deliverable
dashboards & analysis
Required skills
Coaching and mentoring, mental health support, safeguarding, policy development, risk management, training delivery, case management, disability support, active listening
Preferred skills
Experience in youth work or social work, knowledge of HE regulatory frameworks, experience with international mobility support
Technologies
N/A
Responsibilities
Deliver structured coaching and mentoring to support academic and professional growth; Provide 1:1 guidance on mental health, wellbeing, and disability; Lead a designated specialist portfolio (e.g., Mental Health, Disability, Safeguarding); Develop and improve policies and procedures for student support; Escalate safeguarding concerns and manage risk assessments; Conduct trauma-sensitive wellbeing conversations and maintain confidential case notes.
Seniority
Senior, hands-on IC