Information Officer (Day/Evening)
Core
Provides front-line customer service and operational support to university residence residents and guests, ensuring a safe and welcoming living environment.
Role type
Front-line residence information officer
Builds
Safe, functional, and welcoming residence environments for students
Domain
Higher education / Student housing operations
Deliverable
client delivery
Required skills
Customer service, conflict resolution, policy enforcement, records management, bilingual communication (French/English), risk assessment
Preferred skills
Knowledge of Canadian Human Rights Act, housing services operations, emergency response practices, computer systems proficiency
Responsibilities
Address accommodation concerns and coordinate service requests, monitor premises for safety and report suspicious behavior, manage guest check-in/check-out and provide concierge information, maintain accurate records of interactions and incidents, assist with financial reconciliation and documentation compliance
Seniority
Entry-level, hands-on IC