Specialist- IT Support
Core
Deliver advanced support for workplace technologies, collaboration platforms, business applications, and IT operations processes across the Api Group GCC and other sites.
Role type
Senior IT Operations Support Engineer
Builds
Stable IT operations, resolved incidents, and compliant service delivery for end-users and business applications.
Domain
Enterprise IT Support, Workplace Technology, Business Applications
Required skills
Advanced Windows Troubleshooting, Microsoft 365 Administration, Active Directory & Entra ID, Microsoft Intune, Exchange Online, Microsoft Teams, Endpoint Management, Major Incident Management, Problem Management, Root Cause Analysis, Change Management, Asset Management, Vendor Management, SOX Compliance, Vulnerability Management, Enterprise Application Troubleshooting, Citrix, WVD, SAP User Support, Collaboration Technologies
Preferred skills
GCC/Shared Services experience, Global IT support organization experience
Technologies
Windows, Microsoft 365, Intune, Entra ID, Exchange Online, Teams, AutoCAD, Revit, CorelDRAW, Adobe Photoshop, Canva, Legora, Adobe Acrobat, Citrix, WVD, SAP, Tally, Pronto, OneStream, Genesis, Samsung MagicINFO, ClickShare
Responsibilities
Provide advanced support for Windows desktop environments and Microsoft 365 services; Administer Microsoft Intune and endpoint management; Troubleshoot Teams, Exchange Online, Outlook, and OneDrive issues; Lead Major Incident Management and coordinate service restoration; Conduct Problem Management and Root Cause Analysis; Manage Change Management processes; Support Audit and SOX compliance activities; Coordinate support activities with software vendors.
Seniority
Senior, hands-on IC
