Customer Service Lead
Core
Lead customer service operations across Bristol and Taunton branches, serving customers face-to-face, via phone, and video while coaching the team.
Role type
Customer Service Lead
Builds
Customer relationships and team performance
Domain
Financial services (Building Society)
Deliverable
client delivery
Required skills
Customer relationship development, team coaching and motivation, problem solving, financial product knowledge, cross-channel service delivery, performance management
Responsibilities
Develop relationships with customers across multiple channels, coach and develop the team through observations and one-to-ones, ensure team understanding of branch contribution plans and key messages, resolve customer problems, promote new products and services
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