IT Application Support Analyst
Core
Front-line IT support analyst for Aviation end users, managing ticket resolution and data validation.
Role type
IT Application Support Analyst
Builds
Operational reporting and incident resolution for Aviation business units
Domain
Commercial Insurance / Aviation
Deliverable
dashboards & analysis
Required skills
SQL (SELECT, WHERE, JOIN, GROUP BY, aggregates), ITSM ticket management, incident triage, user communication, SOP creation
Preferred skills
Advanced RemedyForce, relational database concepts, Excel, Azure DevOps, aviation domain knowledge
Technologies
RemedyForce, SQL, Excel, Azure DevOps
Responsibilities
Own ticket intake and monitor queues; Perform first-level troubleshooting and coordinate escalations; Write SQL queries for issue investigation and data validation; Create and maintain knowledge articles and SOPs; Identify trends and provide basic service metrics reporting; Support change/release communications and post-release monitoring.
Seniority
Individual Contributor