Customer Experience Manager
Core
Oversees front-end department operations, manages customer relations, and supervises associates at a retail grocery store.
Role type
Front-end operations manager
Builds
Efficient checkout processes and positive customer experiences
Domain
Retail / Grocery
Deliverable
product features
Required skills
Cash handling, inventory control, staff supervision, scheduling, compliance enforcement, customer service, equipment operation
Preferred skills
Associate or bachelor's degree in business, 3+ years in retail management
Technologies
Auto-scheduler system, Learning Management System (LMS), scanning equipment, register
Responsibilities
Enforce cash handling controls and security measures, train and supervise front-end associates, manage checkout flow and wait times, control supply costs and inventory levels, maintain safety and sanitation standards, operate scanning and bagging equipment
Seniority
Mid-level, hands-on IC