Customer Relations Coordinator based in Songinokhairkhan
Core
Resolve customer issues and manage donor relationships for the Mongolians to Mongolians (M2M) child sponsorship program while coordinating sponsorship work and community engagement.
Role type
Customer Relations Coordinator
Builds
Child sponsorship programs and community engagement initiatives
Domain
Non-profit / Child welfare / Community development
Deliverable
client delivery
Required skills
Customer relationship management, Community engagement, Sponsorship coordination, Data analysis, Report preparation, Stakeholder communication
Preferred skills
Charity marketing, Community-based child empowerment programs
Technologies
SIMMA, PowerBi, HORIZON, Microsoft Office
Responsibilities
Resolve customer complaints and inquiries via mail or phone; Build and maintain profitable relationships with key donors; Coordinate sponsorship work including new growth and correspondence; Facilitate donor visits and community meetings; Prepare project accomplishment reports and conduct business reviews.
Seniority
Mid-level, hands-on IC
