Lead-Guest Services
Core
Provide shift-level leadership and operational support for Guest Services teams in patient care lobbies to ensure a warm, welcoming experience for patients, families, and staff.
Role type
Senior IC Guest Services Lead
Builds
Patient care lobby operations and guest experience
Domain
Healthcare / Hospitality
Deliverable
product features
Required skills
shift leadership, staff coaching and mentoring, scheduling and coverage coordination, conflict resolution, volunteer management, compliance monitoring, inventory management, data reporting
Preferred skills
prior supervisory experience, training experience, cross-functional collaboration
Technologies
none stated
Responsibilities
Act as operational lead during shifts, coordinate staffing and breaks, coach and mentor staff, resolve guest concerns, monitor compliance and inventory, report operational metrics
Seniority
Senior, hands-on IC