Senior Officer, Production Support Analyst, Compliance, Group Infrastructure & Platform Services
Core
Owns production issues and outages within Compliance Management, ensuring timely resolution and escalation.
Role type
Senior production support analyst (compliance)
Builds
Production stability and compliance management workflows
Domain
Banking / Financial Services
Required skills
SQL, Microsoft Technologies, Linux, Unix, incident management, root cause analysis, batch performance monitoring, DR/BCP support
Preferred skills
Banking operations knowledge, 24x7 on-call readiness
Responsibilities
Track and monitor production issues until completion, provide responsive business application support, manage incidents and changes, facilitate audit data requirements, review production batches for performance improvements, support disaster recovery and business continuity plans
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