Assistant VP, Corporate Client Services, Group Technology & Ops
Core
Lead managers and frontline teams to deliver high-quality service to corporate customers across digital channels, manage operations, and drive transformation initiatives.
Role type
Senior leadership IC in corporate client services operations
Builds
Corporate banking service delivery and operational workflows
Domain
Banking / Corporate Client Services
Deliverable
client delivery
Required skills
Team leadership, operational management, service recovery, data analytics, workflow optimization, stakeholder collaboration, governance and risk management, succession planning
Preferred skills
Digital transformation expertise, strategic planning
Technologies
Data analytics tools
Responsibilities
Lead managers and frontline teams, manage day-to-day CCS operations, drive service recovery and complex case resolution, analyze operational data and customer trends, optimize workflows and resource utilization, lead transformation and digital initiatives, ensure governance, risk management and compliance, develop leadership capabilities and succession plans