Customer Service Representative II - Tuesday - Saturday - Evening Shift - Newark
Core
First point of contact for patients, visitors, and the community, managing incoming calls and responding to emergency notifications.
Role type
Customer Service Representative (Healthcare)
Builds
Patient communication and emergency response coordination
Domain
Healthcare
Deliverable
client delivery
Required skills
Emergency call assessment, TTY assistance, facility direction, policy adherence, calm decision-making under pressure
Preferred skills
Call center experience
Technologies
TTY systems, emergency notification protocols
Responsibilities
Answer and manage incoming calls for hospital campuses, respond to 911 lines and emergency medical codes (Code Blue, Trauma, Heart, Delta), provide directions and facility information, assess emergency calls and dispatch information appropriately
Seniority
Individual Contributor, entry to mid-level
Sourced via workday · Listed on CareerPlan, which tracks 878,000+ jobs from 20+ sources.
