Customer Service Representative Self-Pay
Core
Resolve self-pay patient accounts by managing billing inquiries, collections, payment plans, and financial assistance referrals within the Single Billing Office.
Role type
Customer Service Representative (Patient Billing & Collections)
Builds
Patient account resolutions and collections for a healthcare system
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
inbound/outbound calling, account review, payment plan administration, financial assistance screening, data entry, conflict resolution
Preferred skills
healthcare revenue cycle experience, patient accounting knowledge, Epic/Cerner/Meditech proficiency, insurance terminology
Responsibilities
Answer patient billing questions and resolve account balances, process account updates and payment activity, collect payments and establish payment plans, screen patients for financial assistance programs
Seniority
Entry-level, hands-on IC
