CUSTOMER SUCCESS OPERATIONS SPECIALIST
Core
Drive customer satisfaction and loyalty while optimizing the order process and revenue for Micron's memory and storage solutions.
Role type
Customer Success Operations Specialist
Builds
Operational frameworks, customer-facing tools, and supply chain delivery processes
Domain
Semiconductor manufacturing and supply chain
Required skills
Supply chain acumen, order process optimization, CAPA orchestration, data analysis, AI solution implementation
Preferred skills
SAP/CRM proficiency, Excel/PPT expertise, strategic innovation scaling
Responsibilities
Manage Hub/vHub operations, implement actions to achieve #1 supplier ranking, collect customer expectations, manage CBR Delivery & Customer Service scorecards, support launch of strategic innovations, leverage AI to enhance business processes
Seniority
Individual Contributor, early-mid career