Help Desk Specialist
Core
Provide basic technical support to employees and customers via phone, email, and chat.
Role type
Help Desk Specialist
Builds
Support for computers, printers, and connectivity
Domain
IT Support
Deliverable
client delivery
Required skills
computer troubleshooting, account management, device setup, technical documentation, issue escalation
Responsibilities
Respond to technical support requests by phone, email, and chat; Troubleshoot basic computer, software, and connectivity issues; Help users with account and password-related issues; Set up and support computers, printers, and other devices; Document and track support requests; Escalate complex technical problems when necessary
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