ServiceNow ITOM Lead
Core
Lead ServiceNow ITOM implementations and customizations in enterprise environments, focusing on CMDB, Discovery, and Service Mapping.
Role type
Senior ServiceNow ITOM Lead
Builds
End-to-end ServiceNow ITOM implementations and customizations
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow CMDB, ServiceNow Discovery, ServiceNow Service Mapping, ServiceNow ITOM Governance, ServiceNow ITOM Cloud Insights, Cloud Observability, ServiceNow Administration, ServiceNow Implementation Specialist, client- and server-side APIs (GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord)
Technologies
Cloud CMDB, ServiceNow DevOps
Responsibilities
Validate requirements and identify discrepancies, Design solutions and recommend technical best practices, Ensure proposed information and solutions are accurate and feasible, Provide domain architecture and technical project guidance, Participate in requirements-gathering meetings and advise developers, Provide end-to-end guidance and review of ServiceNow ITOM implementation and customization
Seniority
Senior, hands-on IC
