Analyste support informatique
Core
Providing rapid technical support for daily IT incidents, installing/configuring hardware/software/networks, and training staff on systems.
Role type
IT support analyst (help desk)
Builds
Production support services for end-users
Domain
IT infrastructure and support
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation, network configuration, Google Workspace tools, Windows 7/10, mobile OS (Android/iOS), Server 2013/2016, Active Directory, TCP/IP, DNS, DHCP
Preferred skills
rapid learning, adaptability, working under pressure
Technologies
Android, TCP/IP, Windows, Active Directory, Support
Responsibilities
Provide rapid technical support for daily IT incidents, train staff on systems to optimize hardware/software use, document user issues and solutions in a ticketing system, install and configure hardware/software/networks/printers, configure/deploy workstations, maintain and upgrade existing systems
Seniority
Mid-level, hands-on IC
