IT Help Desk Technician
Core
Provide technical support to end users, resolve hardware and software issues, and maintain system configurations.
Role type
Entry-level IT Help Desk Technician
Builds
User workstations, network printing setups, and system configurations
Domain
IT Support / Hardware & Software
Deliverable
client delivery
Required skills
Hardware support, network security basics, troubleshooting, user account management, system diagnostics
Preferred skills
A+ certification, other entry-level technology certifications
Technologies
Hardware, Network Security
Responsibilities
Prioritize and resolve user and system issues, escalate complex problems, train users on updates, perform system builds and hardware/software installation, maintain user accounts and configurations
Seniority
Entry-level
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