Senior Deskside Support Agent
Core
Provide in-person and remote technical support to clinical and administrative staff in a 24/7 hospital environment, troubleshooting hardware/software issues and delivering VIP support to executives.
Role type
Senior IC IT support specialist (healthcare)
Builds
IT infrastructure for hospital and clinical environments
Domain
Healthcare / Enterprise IT Support
Required skills
enterprise deskside support, hardware troubleshooting, software troubleshooting, clinical equipment support, VIP support, fast-paced environment adaptability, instruction following, resource research, rapid response, multitasking, attention to detail, reliability, punctuality
Preferred skills
CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, ITIL v4 Foundation
Technologies
Android, ITIL, Network Security, React
Responsibilities
Troubleshoot complex hardware and software issues involving desktops, laptops, tablets, thin clients, and clinical equipment (Workstations on Wheels, barcode scanners, label printers). Deliver high-touch VIP support to hospital executives and department heads. Provide technical support to clinical and administrative staff in a fast-paced, 24/7 hospital environment.
Seniority
Senior, hands-on IC
