Directeur(-trice) principal(e) indemnisation
Core
Strategic leader of the Eastern Shared Services Center (CSP de l'Est) responsible for claims management, operational excellence, and organizational transformation for a mutual insurance group.
Role type
Principal Director, Claims & Shared Services
Builds
Claims operations, risk management frameworks, and strategic business plans for mutual insurance partners
Domain
Insurance (Claims/Indemnification) + Organizational Transformation
Required skills
Strategic leadership, organizational transformation, claims management expertise, risk management, stakeholder partnership, performance governance, talent development, regulatory compliance
Preferred skills
Fellow Professional of Insurance (FPAA) designation, advanced change management
Technologies
Enterprise risk management systems, performance dashboards, collaboration platforms
Responsibilities
Develop and implement business plans to achieve strategic objectives; lead a team of ~170 employees across specialized directions; act as a strategic partner to CEOs providing organizational performance insights; align CSP priorities with mutual partners' business goals; monitor market trends to anticipate impacts and seize opportunities; drive transformation initiatives to evolve claims practices; ensure rigorous risk management and operational compliance; build trusted partnerships with mutual societies and the Federation.
Seniority
Principal, strategic leadership & large-scale team management