Associate Analyst, End User Support
Core
Provide second-line hardware, software, and end-user support for unresolved queries, troubleshoot technological problems, and manage internal client relationships.
Role type
Associate Analyst, End User Support
Builds
IT equipment and applications support for business users
Domain
Financial Services / IT Support
Required skills
hardware troubleshooting, software troubleshooting, data management, Microsoft Office proficiency, basic system testing, customer service, procedural compliance
Preferred skills
knowledge management, process improvement, digital communication, conflict resolution
Responsibilities
Respond to user inquiries and diagnose problems, support data management tasks, manage internal client relationships, produce and update support documentation, organize work schedule and coordinate with support services, participate in training and development planning
Seniority
Associate, entry-level with guidance