Desktop Support Associate Analyst
Core
Provides end-user support for computer hardware and software issues via phone, remote access, and on-site visits.
Role type
Desktop Support Associate Analyst
Builds
Maintains IT equipment and applications for corporate users
Domain
Financial services / IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software installation, OS support (Windows/macOS), networking fundamentals, security tools, financial services applications
Preferred skills
Financial services applications
Technologies
Windows, macOS, mobile OS, call-tracking systems
Responsibilities
Install and configure hardware/software, monitor and resolve incidents, conduct advanced hardware diagnostics, document troubleshooting steps, test new releases, support cross-functional projects, respond to after-hours on-call needs
Seniority
Junior, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 901,000+ jobs from 20+ sources.
